Frequently Asked Questions
Have a question? We've got answers. If you don't find what you're looking for, feel free to contact us directly.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all domestic (US) orders — no minimum required. International orders are subject to shipping rates calculated at checkout based on your location.
How long does shipping take?
All orders are processed within 2–5 business days. Once shipped, delivery times are:
- Domestic (US): 5–10 business days
- International: 10–21 business days
Because each item is made to order, we appreciate your patience — great things take a little time!
Do you ship internationally?
Yes, we ship worldwide! International shipping rates are calculated at checkout. Delivery times may vary depending on your location and local customs processing.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use it to follow your package every step of the way.
Sizing
What sizes do you carry?
We carry a wide range of sizes for men, women, and children. Size availability varies by product — check the size chart on each product page for details.
How do I know what size to order?
Each product page includes a size chart to help you find the perfect fit. When in doubt, we recommend sizing up for a more relaxed streetwear fit.
Orders & Returns
Can I return or exchange my order?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition. Because our products are made to order, we do not accept returns or exchanges unless the item is defective or was received incorrectly.
What if my item arrives damaged or incorrect?
We're sorry to hear that! Please contact us at sahaabahexclusives@yahoo.com within 7 days of receiving your order with a photo of the issue and your order number. We'll make it right.
Products
Are your products made to order?
Yes — all of our apparel is printed on demand, meaning each piece is made specifically for you when you place your order. This allows us to offer a wide variety of designs without excess inventory.
Contact
How do I contact customer support?
You can reach us at:
- Email: sahaabahexclusives@yahoo.com
- Phone: (215) 539-3873
We aim to respond to all inquiries within 1–2 business days.